HELP CENTER

HELP CENTER

ORDERS

Order Process & Delivery Notifications:

  1. Order Completion - Upon completing your purchase, you will recieve an email confirmation with your order details.

  2. Production - Our hats are hand-crafted created per order.  This is to ensure perfection in quality and sizing. (1 week)

  3. Order Delivery & Pick-Up

    • Online Orders - Upon shipping, you will receive an email notice with your delivery details including your carrier tracking number and order number. (estimated delivery times. (3-5 business days)

    • Regional Delivery or Pick-Up - Customers in the south Louisiana region may schedule a pick-up or hand delivery when available.

  • Order pick-ups are available in Baton Rouge. Please contact for pick-up locations.

  • Regional delivery areas include (but are not limited to) the Greater New Orleans and Greater Baton Rouge areas. Regional deliveries are free of charge, but are scheduled based current availability.

  • To schedule a regional delivery or pick-up, please email your request to orders@halomimi.com or call us at (504) 858-4067.

SHIPPING

  • Estimated total delivery time is up to 2.5 weeks (10 business days) from the date of purchase.​

  • Upon shipping, you will receive an email notice with your delivery details including your carrier tracking number and order number. (estimated3-5 business days)

  • Business days do not include weekend days or observed national holidays.

  • Delivery Estimate Breakdown

    • (5 business days for production) + (3-5 standard shipping) + (weekend days or holidays) = Total Delivery Estimate.

RETURNS & EXCHANGES

  • Customers are responsible for all return shipping costs, unless your order arrives incorrect or damaged, in which case please contact us at (833) 425-6428, or at orders@halomimi.com for a prepaid UPS return shipping label.

  • Returns will be offered a store credit or exchange for the purchase amount paid.

  • Returns must include the original receipt.  If you do not have a receipt, then you must submit a Return Form by clicking the link button below.

  • Whenever possible, please return items clean and unworn, and with the original receipt.

  • RETURN ADDRESS:

HALO MIMI

4520 Sherwood Forest Blvd. Suite 104-381

Baton Rouge, LA 70816

SIZING

For our hat sizing chart, instructions on how to measure your head, and tips about the types of hats that will best suit you crown and face shape, please click the Sizing Button below.

PRESS & MEDIA

For Public Relations and Media inquiries, please email press@halomimi.com.  To view our latest published press, please click the link below.

CUSTOM HAT ORDERS

For custom hat orders, please click the link below.

CONTACT

For customer service emails and phone information, click the link below.

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